DX Service 500 employees

Service Company C - 50% Efficiency Improvement through DX Promotion

Achieved 50% business efficiency improvement through DX promotion of business processes

Challenge

Service Company C faced challenges with traditional paper-based business processes.

  • Time-consuming approvals (average 2 weeks)
  • Document loss and approval oversights
  • Unable to support remote work
  • High annual paper and printing costs

Solution

KIX Consulting supported the digitalization of entire business processes.

DX Promotion Initiatives

  1. Business Process Analysis

    • Visualization of current business flows
    • Identification of bottlenecks
    • Prioritization of digitalization

  2. Electronic Approval System Implementation

    • Introduction of cloud-based workflow system
    • Automation of approval routes
    • Mobile support

  3. Document Management System

    • Digitalization of contracts and invoices
    • Automatic data extraction with OCR
    • Improved searchability

  4. RPA Implementation

    • Automation of routine tasks
    • Reduction of data entry work

Technologies Adopted

  • Workflow: Cloud-based workflow system
  • Document Management: Amazon S3, Amazon Textract
  • RPA: UiPath
  • Authentication: AWS IAM Identity Center (formerly AWS SSO)

Results

  • 50% Efficiency Improvement: Significant efficiency gains through digitalization
  • 70% Approval Time Reduction: Reduced from average 2 weeks to 3 days
  • 10 Million Yen Annual Cost Savings: Reduction in paper, printing costs, and labor
  • Remote Work Support: Work possible from anywhere

Customer Testimonial

“DX promotion dramatically improved our business processes. We can now support remote work and have achieved work style reform.”

— Corporate Planning Manager

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